Capacity Building: Training and Technical Assistance

Making Cents has developed practical, hands-on courses for organizations currently or interested in providing or linking youth to financial services. Through applied activities, case study discussions, and experiential learning, these courses will provide FSPs and YSOs with the following: 

• An understanding of the issues particular to the youth market
• Tools and field experience on how to conduct market research with young people
• Strategies and tools to design, adapt, or deliver products to young people
• Strategies for effectively creating partnerships to deliver financial services to young people

Training Courses Available

• Serious Business: Making a Case for Youth-Inclusive Financial Services (1/2 day) - This half-day course will equip top executives to decide whether their institutions should offer youth-inclusive financial services, and if so, provide insights on how to do so successfully.  

• Implementing Sound Practices in Youth-Inclusive Financial Services (2 days) - This interactive course offers a practical step-by-step framework for understanding what it takes to offer youth-inclusive financial services.  

• Market Research with Young Clients (3 days) - This "how to" course offers a framework for financial service practitioners to understand how to conduct market research with young people and use the information to lead the adaptation or development of financial products and services for youth.  

• Adapting and Developing Financial Services for Young Clients (3 days) - This course offers financial service practitioners the opportunity to enhance product development knowledge and skills with a focus on serving young clients.  

• Partnering for Improved Service Delivery with Young Clients (2 days) - This course offers both financial service practitioners and youth-serving organizations an opportunity to explore ways to partner to improve the availability of financial and non-financial services for young people as well as leverage delivery mechanisms that exist in communities.  
• Staffing for Youth-Inclusive Financial Services (1 day) - This course equips financial service providers with strategies on how to identify internal and external staff and to build their capacity to effectively interact with youth while delivering financial services.
• Savings Products and Services for Young Clients (1/2 day) - This course deepens participants' understanding of savings products and services for young clients and helps them assess their own savings product line.
  

Technical Assistance

Making Cents also offers specialized technical assistance to support the YFS Link training. This technical assistance is designed to reinforce internal capacity of FSPs and YSOs to develop and deliver financial services, or to develop effective partnerships and linkages to expand the access of youth to appropriate financial services and supporting services.

Making Cents delivers courses and technical assistance based on demand and can combine strategies to suit the needs of the institution. For more information, please contact us at yfslink@makingcents.com.